House of Zen Returns & Refunds
Returns & Refunds
At House of Zen, each product is carefully crafted and prepared in small batches with great attention to quality and care.
Due to the personal and hygienic nature of skincare and body care products, we do not accept returns on opened or used items.
However, your satisfaction is important to us, and we are always happy to help resolve any concerns with your order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Email us at:
Please include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging
Once reviewed, we will gladly arrange a replacement or refund when appropriate.
Order Changes or Cancellations
Orders are processed quickly to ensure timely shipping.
If you need to modify or cancel an order, please contact us as soon as possible after placing it.
While we will do our best to assist, changes cannot be guaranteed once an order has begun processing or has shipped.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used skincare or body care products
- Gift cards
- Promotional or final sale items
Contact us
We are always happy to assist.
Care rooted in ritual.